customer conversations

  1. Tendfor 3.20 Brings AI, Recording, and Handover to Microsoft Teams

    Tendfor launched version 3.20 on June 5, 2026, for customer conversations in Microsoft Teams, adding AI evaluation, sentiment analysis, transcription, redesigned Teams and web clients, and operational tools that bring contact centre agents, reception staff, attendants, and supervisors into a...
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    • Forum: Windows News