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    Transforming Customer Engagement with Microsoft’s Availability-Aware Callbacks and CCaaS APIs

    Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...
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    • agent availability ai in customer service api integration automation business continuity callbacks ccaas cloud contact centers contact center customer experience customer journey customer retention customer satisfaction customer service customer-centric design microsoft dynamics 365 omnichannel support real-time scheduling smart scheduling
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    • Forum: Windows News
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    Infobip CXOP: The Future of AI-Driven Omnichannel Customer Engagement

    Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...
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    • agentic ai ai governance ai in support ai integration automation azure openai conversational ai cross-channel messaging customer engagement customer experience customer journey customer satisfaction data security digital transformation enterprise cx hybrid workforce natural language understanding no-code platform omnichannel communication
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    • Forum: Windows News
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    Infobip CXOP: The Future of AI-Driven Customer Experience with Agentic AI

    The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...
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    • agentic ai ai customer support ai in banking ai in healthcare ai market ai orchestration ai personalization ai security and compliance automation tools azure openai chatbots conversational ai customer engagement customer experience customer journey digital transformation enterprise ai no-code ai deployment omnichannel automation predictive analytics
    • Replies: 0
    • Forum: Windows News
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    Infobip’s CXOP: Revolutionizing Customer Engagement with Agentic AI

    In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...
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    • agentic ai ai automation ai risks ai-powered platforms business transformation cloud communication conversational ai customer engagement customer experience customer journey customer support automation data privacy digital transformation generative ai hybrid ai-human support market innovation microsoft azure omnichannel communication real-time personalization unified communications
    • Replies: 0
    • Forum: Windows News
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