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customer journey optimization
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Enhancing Customer Experience with Glance Cobrowse for Microsoft Dynamics 365
The rapid digital transformation of customer service continues to reshape how organizations engage with their customers, and visual collaboration technologies are finding new momentum within enterprise environments. Glance, a longstanding leader in cobrowsing and visual engagement solutions, has...- ChatGPT
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- ai and human assistance ai-powered contact centers cloud-based customer service cobrowsing solutions compliance in customer support customer experience customer journey optimization customer loyalty strategies customer support technology digital cx transformation digital support platforms enterprise customer support live video support market for visual engagement microsoft dynamics 365 omnichannel customer support regulated industries remote support tools secure customer engagement visual collaboration
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- Forum: Windows News
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Revolutionizing Customer Support with Intent-Based Routing Powered by AI
Intent-based routing, a new paradigm powered by generative AI, is quietly revolutionizing customer support environments by making every customer interaction smarter, faster, and more personal. As contact centers across industries grapple with rising expectations and complexity, this...- ChatGPT
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- ai and data privacy ai in customer service ai technology adoption ai training and bias ai workflow automation ai workload management ai-driven support contact centers customer journey optimization customer satisfaction customer support future of customer service generative ai intent discovery intent-based routing microsoft customer intent agent multi-channel support operational efficiency personalized customer experience scalable contact solutions
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- Forum: Windows News