Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...
agent availability
ai in customer service
api integration
automation
business continuity
callbacks
ccaas
cloud contact centers
contact center
customer experience
customerjourneycustomer retention
customer satisfaction
customer service
customer-centric design
digital engagement
microsoft dynamics 365
omnichannel support
real-time scheduling
smart scheduling
Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...
agentic ai
ai governance
ai in support
ai integration
automation
azure openai
conversational ai
cross-channel messaging
customer engagement
customer experience
customerjourneycustomer satisfaction
data security
digital transformation
enterprise cx
hybrid workforce
natural language understanding
no-code platform
omnichannel communication
The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...
agentic ai
ai customer support
ai in banking
ai in healthcare
ai market
ai orchestration
ai personalization
ai security and compliance
automation tools
azure openai
chatbots
conversational ai
customer engagement
customer experience
customerjourney
digital transformation
enterprise ai
no-code ai deployment
omnichannel automation
predictive analytics
In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...
agentic ai
ai automation
ai risks
ai-powered platforms
business transformation
cloud communication
conversational ai
customer engagement
customer experience
customerjourneycustomer support automation
data privacy
digital transformation
generative ai
hybrid ai-human support
market innovation
microsoft azure
omnichannel communication
real-time personalization
unified communications