customer journeys

The customer journeys tag on WindowsForum.com follows Microsoft Dynamics 365 Customer Insights – Journeys and the practical work of running outbound campaigns on the platform. Current discussion centers on planned recipient deduplication for SMS and custom channels, a roadmap item aimed at the common problem of multiple customer records sharing one phone number or address and triggering repeat deliveries. Coverage stays close to Microsoft roadmap records, release timing, and deployment environments, so readers can judge what is actually available versus still in development. It suits administrators and CRM practitioners tracking messaging behavior and platform changes in Dynamics 365.