customer lockbox

Customer Lockbox is a Microsoft security feature that gives organizations control over how Microsoft support engineers access their data. In a recent customer story, HSBC uses Customer Lockbox alongside Power Platform, Dataverse, customer-managed keys, and virtual network support to secure low-code innovation in regulated banking. The feature ensures that data access requests are approved by the customer before any support operation proceeds, making it critical for compliance-heavy industries. This tag covers discussions about Customer Lockbox implementation, its role in enterprise security, and integration with Microsoft cloud services like Dynamics 365 and Power Platform.