Navigating the labyrinthine world of software subscriptions, few modern consumers have escaped the struggle of trying to cancel a service. As digital services increasingly shift to the subscription economy—from streaming entertainment to productivity suites and AI copilots—the cancellation...
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zoom
Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...
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customerretentioncustomer satisfaction
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Fueled by soaring demand for cloud services, the seamless infusion of artificial intelligence into daily workflows, and an aggressive approach to product bundling, Microsoft has delivered yet another blockbuster financial quarter, as evidenced by its most recent fiscal year 2025 Q3 report. As...
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Microsoft’s announcement strikingly expands the boundaries of what’s possible with software-as-a-service (SaaS) billing and licensing, marking a shift from the industry’s rigid, “one-size-fits-all” subscription rates toward a new paradigm: partners can now craft private offers that give buyers...
In today’s rapidly evolving digital ecosystem, enterprises are turning to advanced AI solutions to refine customer experiences and streamline essential IT operations. One such breakthrough discussed recently on the AI Agent & Copilot Podcast is Microsoft Fabric—a versatile, AI-enhanced platform...