customer satisfaction

Microsoft’s hardware legacy stretches back more than four decades to the early days of personal computing. As Windows built and inspired new computing experiences, new Microsoft hardware accessories helped people interact with them. At this intersection of hardware and software, magical...

From the launch of Windows 10, our focus was on moving people from having, to choosing, to loving Windows. With the release of every new build of Windows 10, we have seen customer satisfaction improve as we have made fixes and added new capabilities and experiences. We are humbled that customers...

Editor’s Note: Last year, we shared Forrester Consulting’s Total Economic Impact (TEI) study of Windows 10 (June 2016) which found significant IT management cost savings, security and productivity benefits for Windows 10 customers. In December 2016, Forrester Consulting on behalf of Microsoft...

Today we’re excited to announce the next major update to Windows 10 – the Windows 10 Anniversary Update – is coming on August 2. We are committed to delivering continuous innovation to you: including features that bring Windows Ink and Cortana to the mainstream; a faster, more accessible and...

Higher user ratings are one of the success factors for apps in the Windows Store. Understanding and acting on customer reviews and minimizing app crashes help increase customer satisfaction, and that in turn will increase app ratings. In the new unified Dev Center dashboard you now have access...

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A recent poll conducted by the American Customer Satisfaction Index (ACSI) shows that public satisfaction with Microsoft software continues to rise, large due to the success of the Windows 7 operating system (OS). Microsoft scored a record high 79 points in the latest poll figures, marking...

Windows 7 has been a resounding success for Microsoft, helping to push customer satisfaction levels to an all-time high. The boys in Redmond aren’t resting on their laurels, however, and work on Windows 8 continues at a rapid pace. There’s been talk of Microsoft showing Windows 8 off at the...

RE: class action against MS Case 2:07 -cv-00475-MJP Document 131 Filed 02/27/2008 Page 57 of 158 EXHIBIT A Redacted Pursuant to Microsoft's Confidentiality Designations and the Court's order granting in Part and Denying in part Motion to Seal (Dkt. No. 129), entered on February 26, 2008...