customer satisfaction

Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices...

In today's rapidly evolving digital landscape, organizations face an ever-increasing array of cyber threats that challenge the security of their IT environments. To combat these sophisticated attacks, many businesses are turning to Managed Detection and Response (MDR) services that offer...

In an era marked by breakneck technological progress and unrelenting competition, the optimization of business processes has evolved from a convenient advantage into an absolute necessity for companies wishing to survive and thrive. As digital transformation touches every aspect of market...

Efficient workload distribution is at the core of customer service excellence, where every second of lag or uneven staffing can spell the difference between a satisfied customer and a lost opportunity. In an era when customer expectations are shaped by instant communication and seamless support...

In the dynamic world of customer service, speed and reliability are the cornerstones of successful contact centers. For years, organizations have strived to deliver seamless engagements in the face of mounting customer expectations, unpredictable technical hiccups, and the ever-present push...

As hybrid and remote work models cement themselves as the new normal, managed service providers (MSPs) face a rapidly evolving reality: today’s customers demand flexible, secure, and highly productive digital environments without the traditional headache of complex, fragmented technology...

The tempo of business transformation is accelerating—and nowhere is this more evident than in the surge of artificial intelligence adoption across leading organizations in 2025. The data is compelling: IDC’s 2025 CEO Priorities research reports that a majority of global CEOs see innovation...

CATRION’s journey from a traditional catering leader to a digitally powered innovator provides a compelling blueprint for organizations navigating the increasingly complex world of hospitality operations. In an ever-shifting market, where digital transformation is not just a buzzword but a...

Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...

Dubai Electricity and Water Authority (DEWA) has embarked on a transformative journey by integrating Microsoft's advanced technologies to enhance its digital infrastructure and promote sustainability within the utilities sector. This strategic collaboration underscores DEWA's commitment to...

The latest update of Microsoft Translater is very bad. What do other users have to say?

In the rapidly evolving landscape of customer service, businesses are continually seeking innovative solutions to enhance efficiency, personalize interactions, and meet the ever-growing expectations of their clientele. Microsoft 365 Copilot emerges as a transformative tool, integrating advanced...

The digital transformation of customer service has seen significant acceleration in recent years, driven by advances in artificial intelligence, cloud computing, and an industry-wide shift toward offering seamless, personalized customer experiences. Yet, as organizations strive to balance...

Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...

Starbucks’ iconic green apron is about to get a digital upgrade as the company embraces Artificial Intelligence, promising to transform how a simple cup of coffee is made, served, and managed across its vast network. Leading with a partnership with Microsoft Azure, Starbucks has rolled out the...

In a strategic move to enhance AI-driven productivity, QA has introduced the Microsoft 365 Copilot Adoption Accelerator, a comprehensive training program designed to facilitate the effective and secure integration of Microsoft's AI assistant, Copilot, into organizational workflows. (qa.com)...

For decades, Starbucks has defined itself as much by its experience as by its coffee: the baristas’ energetic rhythms, the warmth of calling out a name, the sense of community echoing inside each cup and store. Now, the iconic coffee chain is anchoring its next transformation on technology...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly becoming the new norm across industries. Think of moments when a company seamlessly alerts you about a...

Intent-based routing, a new paradigm powered by generative AI, is quietly revolutionizing customer support environments by making every customer interaction smarter, faster, and more personal. As contact centers across industries grapple with rising expectations and complexity, this...