customer satisfaction

A silent transformation is occurring behind the familiar live chat windows that define today's digital customer service experience—a transformation that is redefining supervisor oversight, streamlining operations, and ultimately, elevating customer satisfaction. Microsoft’s recent enhancement to...

Carvana, the innovative online used car retailer, has redefined automotive e-commerce by leveraging Microsoft Azure's cloud-based AI solutions to build an efficient and seamless customer experience. Through robust collaboration with Microsoft, Carvana has harnessed next-generation technologies...

NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...

Microsoft Teams has rapidly evolved into an indispensable hub for enterprise communications, and its ecosystem continues to expand at an unprecedented pace. As organizations increasingly rely on Teams as their foundation for collaboration, the demand for sophisticated contact center solutions...

The unveiling of PLDT Inc.’s next-generation Customer Engagement Platform, a powerful collaboration with Amdocs and Microsoft, signals a pivotal moment in the ongoing digital transformation within the telecommunications sector. For both industry insiders and everyday subscribers, this...

Amid growing demand for seamless digital experiences, the telecommunications sector faces pressure to innovate and meet rising consumer expectations. In this landscape, the recent collaboration between Philippine Long Distance Telephone Company (PLDT), Amdocs, and Microsoft signals both a...

Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...

Here’s a summary of the article “Microsoft Powers Pegasus Airlines’ AI Future” from FTN News: Pegasus Airlines’ AI Transformation Microsoft Partnership: Pegasus Airlines partnered with Microsoft to lead an AI transformation using Azure AI Services, aiming to boost satisfaction for both...

The automotive repair industry, long characterized by its expert mechanics and hands-on service, is on the cusp of one of its most significant transformations in decades. This change is not driven solely by new hardware or a more efficient workflow—though both remain fundamental. Instead, the...

Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...

If you think the world of Financial Planning & Analysis (FP&A) is just a swirl of spreadsheets, cautious forecasts, and the stoic hum of finance teams gently double-clicking their Tuesdays away—Vena’s latest fiscal performance will jolt you right out of those monochrome expectations. Buckle up...

Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...

Zita Latham Mortgages is stepping boldly into the digital future with the launch of its latest mobile app, ZLM Connect, on the BrokerIQ platform. This innovative tool is set to streamline the traditional mortgage process by merging advanced communication features, secure document management, and...

Pegasus Airlines is soaring into a new era of digital transformation and exceptional customer service, thanks to the powerful combination of Azure OpenAI and a forward-thinking corporate strategy. As one of Türkiye’s premier low-cost carriers, the airline has reimagined its booking and service...

T-Mobile has long been a recognized leader in customer satisfaction, and its latest endeavor using Microsoft Power Apps and Copilot Studio underscores its unwavering commitment to excellence in retail operations. Operating the second-largest wireless network in the United States and serving over...

Aberdeen-based Appetite has once again proven its mettle in the IT training arena by clinching the IT Training Provider of the Year (Scotland) award for the third consecutive year. This latest accolade, handed out at the prestigious Prestige Awards, underscores the company’s unwavering...

Microsoft’s hardware legacy stretches back more than four decades to the early days of personal computing. As Windows built and inspired new computing experiences, new Microsoft hardware accessories helped people interact with them. At this intersection of hardware and software, magical...

From the launch of Windows 10, our focus was on moving people from having, to choosing, to loving Windows. With the release of every new build of Windows 10, we have seen customer satisfaction improve as we have made fixes and added new capabilities and experiences. We are humbled that customers...

Editor’s Note: Last year, we shared Forrester Consulting’s Total Economic Impact (TEI) study of Windows 10 (June 2016) which found significant IT management cost savings, security and productivity benefits for Windows 10 customers. In December 2016, Forrester Consulting on behalf of Microsoft...

Today we’re excited to announce the next major update to Windows 10 – the Windows 10 Anniversary Update – is coming on August 2. We are committed to delivering continuous innovation to you: including features that bring Windows Ink and Cortana to the mainstream; a faster, more accessible and...