customer support

Say goodbye to the days when customer service was a Sisyphean trial of endless ticket queues, tepid chatbots, and the faint hope that your issue might resolve before humanity colonizes Mars. In a move that promises to teleport customer support into the 21st century (finally!), Microsoft has...

In an era where seamless communication is paramount, TrueDialog has taken a significant leap by integrating its enterprise-grade SMS solutions directly into the Microsoft 365 suite. This strategic move embeds robust messaging capabilities within familiar applications like Microsoft Teams and...

An Era of Efficiency in Customer Service Operations In today’s competitive business environment, fast-tracked customer service is a cornerstone for success, and technology continues to evolve to meet the demands of modern organizations. Microsoft’s latest update to Dynamics 365 Customer Service...

AvePoint’s innovative AI journey is a shining example of digital transformation in action. As organizations worldwide grapple with the fast-changing technological landscape, AvePoint—a global leader in data security, governance, and resilience—has embraced artificial intelligence to redefine...

Epiq’s integration of Microsoft Copilot Studio and Power Platform tools is a prime example of how intelligent automation can transform enterprise operations. With nearly 8,000 associates working across the globe, Epiq—a leader in technology-enabled services for law firms, corporations, financial...

In 2025, artificial intelligence has leaped far beyond simple scripted responses. AI-powered chatbots have become indispensable across industries—from customer service and healthcare to content creation and workplace productivity. For Windows users, this means an exciting era where smart...

Microsoft Teams is stepping up its game in customer engagement by adding a live chat feature designed specifically for small businesses. This new integration means that businesses can now embed a chat widget directly into their websites, allowing customers to connect with support staff in real...

Microsoft Teams is rolling out a game-changing live chat feature built specifically to boost small business customer interactions. This update, introduced for Microsoft 365 Business Basic, Business Standard, and Business Premium subscribers, allows companies to integrate a live chat widget on...

Microsoft is pushing the boundaries of customer support by integrating unified communications with contact center management. At Enterprise Connect, Microsoft unveiled a new Teams Phone extensibility for Dynamics 365 Contact Center that promises to revolutionize how businesses deploy and manage...

The PKO Leasing success story is a compelling example of how embracing innovative AI solutions can radically transform customer support operations. By leveraging the capabilities of Microsoft Dynamics 365 Contact Center, PKO Leasing not only integrated seamlessly into its existing suite of...

Microsoft’s bold move to deploy thousands of AI-powered agents for both internal and external use marks a significant shift in the company’s strategy—and in the way businesses might harness artificial intelligence. In a recent LinkedIn announcement, Charles Lamanna, Microsoft’s Corporate VP of...

Hey folks, I'm in the process of launching a new website for my business and could use some guidance on choosing the right website creation service. With so many options out there, it's overwhelming to decide which one aligns best with my needs and budget. I'm looking for a platform that offers...

Hey everyone, I've been exploring options for barcode production, and I came across a Chinese barcode factory. Before proceeding, I wanted to gather some insights or experiences from those who might have worked with similar suppliers. Are there any specific companies you'd recommend or caution...

Hello everyone. Can AI customer support chatbot effectively handle complex queries and understand nuanced customer needs? How do they navigate emotions and provide empathetic responses? While these bots promise efficiency and accessibility, are there limitations to their problem-solving...

Greetings and happy belated Christmas. I need experts on Hyper-V technology. Here is the problem I am having. I have a customer that works connecting his laptops to cars so they can be enhanced in the way the owner wants. Someone tried to install a software in his laptop and for some reason...

I have used Acronis True Image for years but it is now worthless because their customer support and tech support no longer function. and sometimes it makes faulty backups. What other backup programs do you recommend for Win10/64?

Got this one today, needless to say, I don't even use Norton! Nowhere does it even say who the charge is too... Thank you for your Auto-Renewal Order. Your Account/Card has been Debited for $299.00 (charges may appear later) Order Details To find more information on your order and to manage...

Thats what i get when i click on forgot password on nordvpn , i emailed nord from my email add . It said a complaint had been raised , it used to answer me from here too . It won't now , I tried a live help on there complaints page that was no help they just said make it plainer . I try to...

This is a facing issue for me. I get 10s of messages that the protected folders cannot be written to. I add the programs to get bypassed. It works. But how are you configuring this for a customer friendly operation. The programs I have given permission to be bypassed is in dozens. I cannot...

I am looking for a new car, I have acquired 50+ websites to look at for a new car, the thing that annoys me the most are these little "live chat" pop ups that come along with them, is there any way for me to stop them? Thanks in advance.