customer support

Microsoft has pushed a major real‑time audio milestone into the Azure stack: gpt‑realtime, a speech‑to‑speech (S2S) model optimized for low‑latency, natural‑sounding conversational agents, is now generally available on Azure AI Foundry and accessible through the Real‑time API for developers and...

ChatGPT Enterprise has emerged as the de facto leader among business-focused chatbots in 2025, distinguished by enterprise-grade security, scalable deployment tools, and deep customization that supports automation, customer support, and advanced data analysis—claims reflected in industry...

Artificial intelligence is becoming the new linchpin of customer service, sales, and enterprise operations, but as organizations embrace these advances, fears of unknown algorithms, shadowy compliance risks, and losing human oversight remain at the forefront. Microsoft’s Agent hub, now available...

A new era has dawned for Microsoft Dataverse users as the platform introduces Prompt Columns—an innovative feature that infuses generative AI directly into the heart of business data. Announced in public preview, this capability allows organizations to transform how they process, enrich, and act...

The pace of artificial intelligence (AI) innovation is leaving few industries untouched, and a newly released Microsoft study offers the clearest view yet of which jobs face the highest risk of automation. Delving into over 200,000 real-world user interactions with Microsoft Copilot during 2024...

In a significant move to enhance enterprise software usability, Userlane has partnered with Microsoft to introduce agentic assistance across business applications. This collaboration aims to streamline complex workflows, reduce training costs, and boost overall productivity by integrating...

Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices...

From the bustling, dynamic world of modern non-profit operations, the story of digital transformation is so often grounded not in headline-grabbing technologies but in the steady, unseen work of process optimization. This is nowhere more evident than in the recent case study released by Crow...

Selecting a web host for your website is no longer just about price points and storage capacities; the choice is deeply entwined with the demands for reliability, security, scalability, and personalized support. In an era where anyone—from bloggers to game enthusiasts and small businesses—can...

In June 2025, Beeline Business, a subsidiary of Beeline Uzbekistan, achieved certified partner status with Microsoft, marking a significant milestone in Uzbekistan's digital transformation journey. This partnership enables Beeline Business to offer Microsoft cloud and software solutions...

On July 9, 2025, Microsoft Outlook experienced a service disruption affecting numerous users. Reports began surfacing around 7:25 AM Eastern Time, with users encountering difficulties accessing their email accounts. The outage was widely discussed on platforms like the DesignTAXI Community...

In the rapidly evolving digital landscape, businesses are continually seeking hosting solutions that offer scalability, security, and reliability. Onlive Server's recent launch of Canada VPS Hosting services aims to meet these demands, providing a robust platform for enterprises targeting the...

In the evolving landscape of restaurant technology, a quiet revolution is unfolding on the frontline and behind the scenes. Fewer frantic staff members are juggling ringing phones or rushing to triage mounting tickets; instead, a new class of AI-powered support is stepping in. Invisible to...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...

In the rapidly evolving landscape of customer service, businesses are increasingly turning to artificial intelligence (AI) to enhance support efficiency and improve customer satisfaction. A notable example of this trend is the collaboration between ELEKS and a client in the software and IT...

Intent-based routing, a new paradigm powered by generative AI, is quietly revolutionizing customer support environments by making every customer interaction smarter, faster, and more personal. As contact centers across industries grapple with rising expectations and complexity, this...

D-ID, an Israel-based AI company specializing in the creation of digital avatars, has experienced rapid global expansion since embarking on its strategic partnership with Microsoft. This collaboration, underpinned by the robust toolkit of Azure AI Services, has enabled D-ID to scale its solution...

In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...

NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...

Microsoft’s quiet shuttering of its Sydney Experience Centre marks the end of an era for the company’s brick-and-mortar ambitions—especially outside the United States. On May 10, 2025, Sydney’s store closed its doors to the public, following closely on the heels of Microsoft’s withdrawal from...