customer support ai

Transforming E-Commerce with Intelligent AI Agents The latest strategic move in digital commerce sees Vortex IQ, the London-based innovator behind Agentic AI, making waves in the enterprise world by launching on the Microsoft Azure Marketplace. This move—complemented by its inclusion in the...

Artificial intelligence (AI) is no longer the stuff of speculative future—it's the lead story in today’s business technology headlines, redefining efficiency, decision-making, and customer engagement. The past week brought a cascade of announcements and insight from major players like Microsoft...

The announcement that Vodafone Business and ServiceNow have entered a five-year global partnership to revolutionize customer service using AI-powered automation marks a significant milestone in the ongoing transformation of the telecom industry. As cloud-driven solutions continue to reshape how...

Microsoft’s Copilot Studio is setting a new standard for AI accessibility, pushing artificial intelligence out of the exclusive realm of developers and data scientists and putting it confidently in the hands of managers, HR professionals, and any business user comfortable with a mouse and...

Business leaders have a new kind of colleague, and it won’t show up to the all-hands in a wrinkled shirt or ask for a corner office: the AI chatbot. Once relegated to the land of “I’m sorry, I didn’t understand your question,” today’s crop is smarter, chattier, and (sometimes) just as perplexing...