The rapid transformation of customer support through artificial intelligence continues to redefine how service agents and organizations approach case management, particularly within the Microsoft Dynamics 365 Customer Service ecosystem. As of the most recent updates, Microsoft has implemented an...
agent efficiency
ai automation
ai first paradigm
ai in customer service
ai-driven support
auto-enabled summaries
business process automation
case management
crm enhancements
customer service productivity
customersupportcustomersupportstrategies
digital transformation
dynamics 365 updates
microsoft dynamics 365
microsoft dynamics customization
support analytics
support team management
support workflow optimization
ui improvements