Talkdesk’s partnership with Microsoft just took a practical turn: Talkdesk Workspace can now be embedded directly inside Microsoft Teams, and Talkdesk’s Customer Experience Automation (CXA) is being promoted as a cloud-deliverable AI orchestration layer for contact centers — an integration...
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The strategic partnership between Kore.ai—a well-established name in enterprise conversational and generative AI—and Microsoft marks a pivotal moment in the ongoing push to make artificial intelligence (AI) not just accessible, but seamlessly integrated into the everyday workflow of global...
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