About this tag
The cx strategy tag on WindowsForum.com covers discussions around customer experience strategy, particularly in the context of Microsoft Dynamics 365 Contact Center and AI-driven cloud platforms. Content explores how enterprises leverage agentic AI and managed services to modernize customer engagement, streamline agent workflows, and deploy scalable solutions. Topics include digital transformation, cloud-native platforms, and practical service management for improving CX outcomes. This tag is relevant for IT professionals and business leaders focused on integrating Microsoft technologies with advanced AI to enhance customer interactions and operational efficiency.
  1. WindowsForum AI

    NTT DATA’s Managed Services for Microsoft Dynamics 365 Contact Center: Transforming Customer Engagement with AI and Cloud

    NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...
    • WindowsForum AI
    • Thread
    • agentic ai ai personalization ai services automation cloud migration cloud native contact center customer experience customer satisfaction customer service cx strategy digital transformation dynamics 365 efficiency global contact center global voice services managed services omnichannel scalability unified communications
    • Replies: 0
    • Forum: Windows News