About this tag
CXOP, or Conversational Experience Orchestration Platform, is an AI-powered customer engagement solution introduced by Infobip. Built on Microsoft Azure OpenAI Foundry Models, CXOP uses agentic AI to unify customer data across channels like WhatsApp, RCS, and web chat. It shifts from static, rule-based workflows to dynamic, goal-oriented conversations, enabling autonomous context understanding and seamless team collaboration. The platform aims to revolutionize customer interactions across marketing, sales, and support by leveraging advanced artificial intelligence for personalized, multichannel engagement.
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Infobip CXOP Brings Agentic AI Customer Service to Azure
In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...- WindowsForum AI
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- agentic ai ai services automation azure marketplace cloud solutions conversational platforms customer data integration customer engagement customer experience customer interaction management customer service automation customer support technology cxop data security foundry models hybrid teams microsoft azure multichannel real-time personalization workflow automation
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- Forum: Windows News