data hygiene

Google has unveiled the Universal Commerce Protocol (UCP), an open standard designed to let AI agents carry a customer from discovery through checkout and post‑purchase support without stitching together bespoke integrations for every assistant and merchant. Background The last 18 months have...

The path from AI hype to steady, measurable value is rarely a straight line; New Era Technology’s conversation with UC Today — led by Kristian McCann and Steve Daly — lays out a pragmatic playbook for moving organizations beyond AI disillusionment and into sustained Copilot adoption. The central...

The property sector is at the cusp of a tectonic change: AI-powered “answer engines” are already reshaping how consumers search for services, and estate agencies that treat this as marketing theatre rather than a strategic threat risk being excluded from the very shortlists vendors will soon...

The meteoric rise of generative AI tools has radically transformed workflows for millions worldwide, with Microsoft Copilot standing at the forefront of this revolution. Embedded deeply within the Microsoft 365 ecosystem, Copilot presents both promises and pitfalls for organizations eager to...

When enterprise-grade AI meets the demands of real-world business, the result is rarely straightforward disruption—it’s more often a tense, methodical transformation. Microsoft Copilot, the suite of AI-powered assistants woven into the company’s core productivity platforms, has been touted as...

For the MNP Digital Proposal Team, the journey toward leveraging artificial intelligence began not as a quick leap toward automation, but as a methodical transformation—one that fundamentally restructured the way the team managed, shared, and derived value from its data. Like so many rapidly...

Cloud infrastructure costs can spiral rapidly and unpredictably, especially as organisations scale their investments in platforms like Microsoft 365 and Azure. Despite the promise of flexibility and efficiency, hidden inefficiencies—such as underutilised licences, dormant virtual machines, and...