The UK Department for Business and Trade’s three‑month pilot of Microsoft 365 Copilot delivered a familiar but important paradox: users reported real and concentrated time savings—especially on written work and meeting summaries—but the evaluation could not find robust evidence that those...
accessibility
ai governance
copilot time savings
cross government findings
data governance
data handling
dbtevaluation
departmental productivity
environmental impact
hallucinations
human in the loop
microsoft 365 copilot
productivity
prompt libraries
time savings
training
training and adoption
uk government
verification overhead
The UK government’s recent experiments with Microsoft 365 Copilot have produced a paradox that will shape how public-sector IT teams evaluate generative AI: staff like the assistant and report meaningful convenience gains, yet independent departmental measurement found no clear, verifiable...
ai in government
copilot
data loss prevention
dbtevaluation
enterprise ai pilots
environmental impact
evidence-based decision
gds cross-government
governance and security
hallucinations
microsoft 365 copilot
procurement roi
productivity measurement
public sector it
self-reported
telemetry data
time savings
training and adoption
uk government
The UK Department for Business and Trade’s three‑month pilot of Microsoft 365 Copilot returned a cautious but informative verdict: users reported high satisfaction and clear wins on text‑based tasks, yet the measurable productivity gains were small, use‑case dependent, and offset in places by...
accessibility
accuracy
ai governance
cross-government
data governance
dbtevaluation
diary study
environmental impact
governance
hallucinations
m365 copilot
microsoft copilot
pilot study
procurement
public sector
roi
telemetry
time savings
uk government
user satisfaction
The UK Department for Business and Trade’s three‑month pilot of Microsoft 365 Copilot delivered a mixed verdict: users reported high satisfaction and clear wins on routine drafting and meeting summaries, but independent evaluation found only modest, use‑case‑specific time savings and no robust...
accessibility
adoption
ai governance
cross government
cross-government findings
data governance
data privacy
dbtevaluation
email drafting
environmental impact
gds findings
gov uk
hallucinations
human in the loop
inclusion
meeting notes
meeting summaries
meeting transcription
microsoft 365 copilot
microsoft copilot
pilot study
procurement
productivity
prompts
roi model
roi modelling
time savings
training
uk government
vendor transparency
written tasks