The UK government’s recent experiments with Microsoft 365 Copilot have produced a paradox that will shape how public-sector IT teams evaluate generative AI: staff like the assistant and report meaningful convenience gains, yet independent departmental measurement found no clear, verifiable...
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uk government
The UK Department for Business and Trade’s three‑month pilot of Microsoft 365 Copilot returned a cautious but informative verdict: users reported high satisfaction and clear wins on text‑based tasks, yet the measurable productivity gains were small, use‑case dependent, and offset in places by...
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uk government
user satisfaction
The UK Department for Business and Trade’s three‑month pilot of Microsoft 365 Copilot delivered a mixed verdict: users reported high satisfaction and clear wins on routine drafting and meeting summaries, but independent evaluation found only modest, use‑case‑specific time savings and no robust...
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uk government