declarative routing

  1. FetchXML Driven Consults and Transfers in Dynamics 365 Contact Center

    Microsoft has begun rolling out a focused but powerful enhancement to Dynamics 365 Contact Center: administrators can now customize consults and transfers so that the set of queues and customer service representatives available during a consult or transfer is dynamically controlled by FetchXML...
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    • contact center declarative routing dynamics 365 fetchxml routing automation
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    • Forum: Windows News