diagnosing issues

About this tag
The diagnosing issues tag on WindowsForum.com covers troubleshooting common Windows boot and hardware problems. Discussions include boot hangs caused by the AtiPcie.sys driver associated with ATI video hardware, where the system freezes at the Windows logo or in safe mode. Another topic addresses mouse pointer behavior, specifically the 'jump to' default button feature malfunctioning, with the pointer landing off-target. Persistent BSOD errors like SYSTEM_SERVICE_EXCEPTION involving nvlddmkm.sys (NVIDIA driver) are also examined, often occurring after shutdown and requiring multiple restarts or BIOS checks. These threads share practical steps for identifying driver-related causes and resolving startup issues.
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    Windows 7 Information on boot problem and AtiPcie.sys

    Just wanted to share some information for anyone else having a certain boot problem related to atipcie.sys. Pauli pointed me in the right direction in another thread. Apparently, this problem is not uncommon. Atipcie.sys is one of the drivers associated with ATI video hardware. Symptoms: In...
    • Fixer1234
    • Thread
    • ati hardware atipcie.sys boot issues catalyst suite diagnosing issues disk management driver issues driver replacement external drive graphics driver hardware issues linux boot maintenance microsoft licensing motherboard beeps repair tools safe mode system hang virus free
    • Replies: 4
    • Forum: Windows Help and Support

  2. Windows 7 Mouse pointer "jump to" (default button) function

    I have a problem that I've never experienced before in XP, Vista and Windows 7. I have researched the problem but the only thing I can find is how to turn on and turn off the "jump to" default button pointer setting. In the past, the jump to feature worked as intended but appx. two weeks ago I...
    • CBM
    • Thread
    • browser issues bug report default button dell diagnosing issues driver update firefox jump to keyboard software mouse mouse drivers mouse settings pale moon screen capture snipping tool troubleshooting windows 7 windows update
    • Replies: 1
    • Forum: Windows Help and Support

  3. Windows 8 Persistent BSOD: SYSTEM_SERVICE_EXCEPTION (nvlddmkm.sys) on Startup After Shutdown

    Hello, I have this problem: every time I start the computer, after it has been shut down for at least a few minutes, I get a BSOD. Most of the times it's really blurry, and the message says SYSTEM_SERVICE_EXCEPTION and mentions the file nvlddmkm.sys but that is not the only BSOD message I get...
    • Eir
    • Thread
    • antivirus bios settings bsod crash diagnosing issues driver reinstall dual boot graphics driver hdd installation idle bsod nvlddmkm.sys shutdown issues startup startup issues system issues system service exception troubleshooting windows 8 windows troubleshooting
    • Replies: 13
    • Forum: Windows Blue Screen of Death (BSOD)