The UK Department for Business and Trade’s pilot of Microsoft 365 Copilot returned a clear, measured verdict: staff liked the assistant, and specific writing and summarisation tasks became noticeably faster, but the trial produced no robust evidence that those time savings translated into...
accessibility inclusion
copilot evaluation
data privacy and contracts
dbt pilot
diarystudy
environmental impact
governance and measurement
microsoft 365 copilot
net promoter score
observed tasks
public sector it
responsible ai
task efficiency
time savings
training and enablement
uk government
user satisfaction
vendor transparency
verification and risk
The UK Department for Business and Trade’s three‑month pilot of Microsoft 365 Copilot returned a cautious but informative verdict: users reported high satisfaction and clear wins on text‑based tasks, yet the measurable productivity gains were small, use‑case dependent, and offset in places by...
accessibility
accuracy
ai governance
cross-government
data governance
dbt evaluation
diarystudy
environmental impact
governance
hallucinations
m365 copilot
microsoft copilot
pilot study
procurement
public sector
roi
telemetry
time savings
uk government
user satisfaction