dubai roundtable

The dubai roundtable tag covers discussions from an executive roundtable held at Microsoft's Dubai Internet City, hosted by IT Max Global and Microsoft UAE. The event focused on the role of agentic AI in transforming customer experience, particularly in contact centers. Key themes included using generative AI for intent detection, routing, case management, and knowledge maintenance, allowing human agents to focus on high-value, empathy-driven interactions. The tag is relevant for those interested in AI applications in customer service, enterprise IT, and Microsoft's vision for intelligent experience engines.