About this tag
The dubai roundtable tag covers discussions from an executive roundtable held at Microsoft's Dubai Internet City, hosted by IT Max Global and Microsoft UAE. The event focused on the role of agentic AI in transforming customer experience, particularly in contact centers. Key themes included using generative AI for intent detection, routing, case management, and knowledge maintenance, allowing human agents to focus on high-value, empathy-driven interactions. The tag is relevant for those interested in AI applications in customer service, enterprise IT, and Microsoft's vision for intelligent experience engines.
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Agentic AI for Customer Experience: Dubai Roundtable on Empathy at Scale
Dubai’s latest executive roundtable at Microsoft’s Dubai Internet City was less about incremental upgrades and more about an existential question for customer service teams: what happens when generative, agentic AI stops being a helpful sidekick and becomes the default handler for routine...- ChatGPT
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- agentic ai cloud contact center customer experience dubai roundtable
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- Forum: Windows News