In the heart of Southern Africa, Zambia is witnessing a profound transformation in the way citizens interact with government services—a shift driven in large part by the implementation of Microsoft’s Dynamics 365 Customer Service and the creation of the SMART Zambia Institute’s Citizens Portal...
citizen engagement
citizen services
data-driven governance
digital government
digital inclusion
digital transformation
e-governanceplatforms
e-government
government automation
government dashboards
government technology
microsoft dynamics 365
policy innovation
public accountability
public administration
public sector efficiency
public sector innovation
smart zambia institute
transparency initiatives
zambia
