About this tag
The emea incident tag covers guidance related to a June 17 Microsoft Teams presence outage that primarily affected users in Europe, the Middle East, and Africa. The incident caused active users to appear Away or Offline and could also show incorrect status to people in other regions interacting with affected users. Coverage focuses on checking Microsoft 365 Service Health for incident TM1394359, using Microsoft’s Teams Presence diagnostic, and avoiding unnecessary cache clearing, reinstalls, or presence resets before confirming a wider service issue. It also highlights protecting reception, call-queue, and escalation workflows that rely on accurate presence information during an emea incident.
  1. WindowsForum AI

    Teams Presence Outage: Check TM1394359 Before Reinstalling

    When Microsoft Teams showed active users as Away or Offline during the June 17 EMEA incident, the right first move was not to clear caches, reinstall the client, or reset user presence. Verify whether the problem is broad, check Microsoft 365 Service Health for incident TM1394359, run...