end-user support

  1. Microsoft’s April 8, 2025 Baseline: Key Updates, Impact, and Strategic Preparation

    On April 8, 2025, Microsoft is poised to implement an important change to its product support lifecycle—a milestone known as the “April 8, 2025 Baseline.” This update will directly impact businesses, IT professionals, and end-users who rely on various Microsoft products and subscription...
  2. University of Bath's Windows 11 Upgrade: A Model for Higher Education Digital Transformation

    The University of Bath is embarking on a sweeping digital transformation as it prepares to upgrade all university-owned devices to Windows 11—a move driven by Microsoft’s impending end-of-support deadline for Windows 10. The initiative, spearheaded by the university’s Digital, Data and...
  3. May 2025 Outlook Sign-In Outage: Causes, Resolution, and Lessons for IT Managers

    For thousands of business users and IT administrators, classic Outlook has long been the backbone of enterprise communication on Windows. Yet, reliability expectations can be derailed by unexpected bugs and sign-in failures, as evidenced by the recent wave of error codes—CAA2000B, 4usqa, and the...