momo’s e-commerce arm has taken a clear step into the generative‑AI era: the company announced a partnership with Microsoft Taiwan to roll out a next‑generation, Large Language Model (LLM)‑driven customer service system that went live in July and — according to company statements — already...
In the dynamic world of customer service, speed and reliability are the cornerstones of successful contact centers. For years, organizations have strived to deliver seamless engagements in the face of mounting customer expectations, unpredictable technical hiccups, and the ever-present push...
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