Microsoft’s recent strategy shift in how it handles Enterprise Account renewals has sent ripples through the IT industry, especially among the constellation of “Large Service Providers” (LSPs) that for decades played a pivotal role in transacting, managing, and supporting Microsoft’s biggest...
ai in business
ai integration
channel partners
channel restructuring
channel transformation
cloud services
cloud transformation
digital workplace
ea renewals
enterprise agreements
enterprisecustomersupportenterprise licensing
licensing strategy
lsps
microsoft
microsoft partner ecosystem
microsoft sales direct
partner disruption
partner revenue loss
tech industry shift
The rapid digital transformation of customer service continues to reshape how organizations engage with their customers, and visual collaboration technologies are finding new momentum within enterprise environments. Glance, a longstanding leader in cobrowsing and visual engagement solutions, has...
ai and human assistance
ai-powered contact centers
cloud-based customer service
cobrowsing solutions
compliance in customersupportcustomer experience
customer journey optimization
customer loyalty strategies
customersupport technology
digital cx transformation
digital support platforms
enterprisecustomersupport
live video support
market for visual engagement
microsoft dynamics 365
omnichannel customersupport
regulated industries
remote support tools
secure customer engagement
visual collaboration