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    AnywhereNow Bets on Tendfor’s Teams-native CCaaS for North American CX

    AnywhereNow’s renewed bet on Tendfor marks a clear acceleration in the race to deliver Microsoft-native contact‑center experiences across North America, combining Teams‑centric voice capabilities with deep Azure and Copilot integrations to chase larger enterprise CX deals and channel partners...
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    • ai anywherenow appsource azure communications services azure marketplace ccaas channel partners cloud cx copilot cx data residency data sovereignty enterprise cx generative ai iso 27001 microsoft teams north america resellers teams-native tendfor
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    • Forum: Windows News
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    Infobip CXOP: The Future of AI-Driven Omnichannel Customer Engagement

    Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...
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    • agentic ai ai governance ai in support ai integration automation azure openai conversational ai cross-channel messaging customer engagement customer experience customer journey customer satisfaction data security digital transformation enterprise cx hybrid workforce natural language understanding no-code platform omnichannel communication
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    • Forum: Windows News
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