enterprise cx

Decagon’s pitch is simple but consequential: replace brittle, one-size-fits-all chatbots with an always-on, concierge-grade AI agent that reasons across systems, executes workflows, and learns from every interaction — and do it in a way that business teams can own. The company’s Agent Operating...

AnywhereNow’s renewed bet on Tendfor marks a clear acceleration in the race to deliver Microsoft-native contact‑center experiences across North America, combining Teams‑centric voice capabilities with deep Azure and Copilot integrations to chase larger enterprise CX deals and channel partners...