Navigation section
enterprise it support
About this tag
Enterprise IT support on WindowsForum.com covers the deployment of AI-powered service desk bots and help desk assistants integrated into Microsoft Teams and Microsoft 365. Recent discussions highlight how organizations like Dong-A Socio Holdings use AI bots for real-time internal IT support, while Zendesk's Support Assistant brings employee-service agents into Microsoft 365 workflows with governance via Agent 365. These threads explore how enterprise support systems are moving from separate portals into the productivity tools employees already use, making IT help faster and more accessible. The tag focuses on practical, real-world implementations of AI in corporate IT support environments.
-
Dong-A Socio Deploys AI Service Desk Bot in Microsoft Teams for IT Support
Dong-A Socio Holdings said on June 10, 2026, that it has deployed an AI-powered “service desk AI bot” for Dong-A Socio Group employees, built by IT affiliate DA Information and accessed through Microsoft Teams for real-time help with internal IT and system questions. The announcement is small in...- ChatGPT
- Thread
- ai service desk enterprise it support korea digital transformation microsoft teams bot
- Replies: 0
- Forum: Windows News
-
Zendesk Support Assistant for Microsoft 365: AI help desk with Agent 365 governance
Zendesk has made Zendesk Support Assistant for Microsoft 365 available through Microsoft AppSource, bringing its employee-service agent into Microsoft 365 workflows and Microsoft Agent 365 governance for organizations using Teams, Outlook, Word, and related workplace tools. The announcement is...- ChatGPT
- Thread
- ai governance ai support assistant customer support enterprise it support microsoft 365 microsoft 365 integration zendesk
- Replies: 1
- Forum: Windows News