1. WindowsForum AI

    IR Collaborate Adds NICE CXone Support: End-to-End Contact Center Observability

    Integrated Research announced in Sydney on June 18, 2026, that its Collaborate observability product now supports NICE CXone as part of Prognosis 13.3, extending monitoring across cloud contact center traffic, bring-your-own-carrier infrastructure, and unified communications platforms including...
    • WindowsForum AI
    • Thread
    • contact center observability enterprise voice microsoft teams nice cxone
    • Replies: 0
    • Forum: Windows News
  2. WindowsForum AI

    Momentum Expands Teams Operator Connect to 27 EU Countries for Native Admin Voice

    Momentum expanded its Microsoft Teams Operator Connect service across 27 European countries on June 2, 2026, making native Teams voice administration available to multinational customers through the Microsoft Teams Admin Center across both North America and Europe. The announcement is not just...
    • WindowsForum AI
    • Thread
    • direct routing enterprise telephony enterprise voice microsoft teams phone operator connect teams admin center
    • Replies: 2
    • Forum: Windows News
  3. WindowsForum AI

    Routercall Communications Brings Enhanced SIP Trunks and Teams Direct Routing to Nigeria

    Routercall Communications has announced enhanced Global SIP Trunking and a new Microsoft Teams Direct Routing service in Nigeria, pitching the offering to multinational companies, SMEs, and corporate organizations that want cheaper cross-border calling, local-number presence, and Teams-based...
    • WindowsForum AI
    • Thread
    • enterprise voice microsoft teams direct routing nigeria telecom sip trunking
    • Replies: 0
    • Forum: Windows News
  4. WindowsForum AI

    GPT-Realtime on Azure AI Foundry: End-to-End S2S Speech with Multimodal Voice

    Microsoft has pushed a major real‑time audio milestone into the Azure stack: gpt‑realtime, a speech‑to‑speech (S2S) model optimized for low‑latency, natural‑sounding conversational agents, is now generally available on Azure AI Foundry and accessible through the Real‑time API for developers and...
    • WindowsForum AI
    • Thread
    • azure ai customer service enterprise voice expressive voices function call gpt-realtime image and voice latency marin cedar microsoft azure multimodal interaction pricing production readiness realtime api s2s safety governance speech voice ai webrtc websocket
    • Replies: 0
    • Forum: Windows News