eu consumer law

The eu consumer law tag covers reporting on Italy’s competition authority investigation into Microsoft Ireland Operations Ltd. and Microsoft S.r.l. The case examines whether Microsoft adequately explained Microsoft 365 subscription price increases associated with adding Copilot and Designer AI services. Coverage focuses on how bundled AI features affect renewal pricing, customer understanding, and the transparency expected under consumer protection rules. It also places the investigation in the wider context of Microsoft’s shift toward presenting Office as an AI-focused subscription service, offering a focused view of the legal and regulatory questions raised by changing software bundles and pricing communications.