field service

In the fast-evolving world of enterprise technology, artificial intelligence is no longer just a futuristic concept—it’s a fundamental driver transforming everyday operations. Recently, during the AI Agent & Copilot Podcast hosted by Cloud Wars, Scott LeFante of Ludia Consulting offered a...

Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...

On November 18, 2024, Microsoft unveiled its latest updates for Dynamics 365 Field Service in what is hailed as Release Wave 2 for 2024. This release promises to equip businesses with enhanced operational efficiencies, leveraging innovative AI-driven features that are reshaping the landscape of...

This week, we are in Germany for Hannover Messe 2015, the world’s top industrial technology trade fair. Industrial manufacturing relies on cutting-edge technology and Windows plays an increasingly vital role in that future. From plant operations to sales and marketing to global corporate...