About this tag
The file preparation tag covers issues related to the 'Setup is preparing the necessary files' phase during software installation on Windows. In the context of Windows 7 and MS Office Professional 2007, a common problem is the installer hanging at this stage due to a 'bad block' error on the installation media, as indicated by Event ID 7 from the cdrom driver. This tag is relevant for troubleshooting installation failures where file preparation does not complete, often pointing to damaged discs or optical drive issues.
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Windows 7 'Bad block' installation error with MS Office Professional 2007 in Windows 7
MS Office 2007 Professional will not install. It does not get past the splash screen 'Setup is preparing the necessary files', but hangs. The summary error message in Event Viewer is as follows: The device, \Device\CDRom0, has a bad block. The detail is: + System - Provider [ Name]...- Ebenezercm
- Thread
- bad block cd-rom compatibility device issues dvd drive error event viewer file preparation hardware issues installation microsoft office old computer setup issues software issues system error troubleshooting update user support windows 7
- Replies: 1
- Forum: Windows Software