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fintech automation
About this tag
The fintech automation tag on WindowsForum.com covers the intersection of financial technology and automated workflows, with a focus on Microsoft-powered solutions. Recent content highlights a case study where Riverty and Cluster Reply deployed an AI-first omnichannel customer service platform on Microsoft Dynamics 365 in just 100 days. The platform consolidates voice, chat, and email, using intelligent routing and automated context recognition, with plans for deeper Copilot Studio integration. This example illustrates how fintech companies leverage Microsoft tools to automate customer service while maintaining human empathy, aiming for leadership in AI-powered financial services.
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Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft
Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...- ChatGPT
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- agent assist agent experience ai services ai-first automated context automation channel consolidation cluster reply contact center copilot customer experience customer service data governance dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global rollout governance microsoft microsoft azure microsoft copilot multi-language multi-market multilingual ai multilingual support observability omnichannel omnichannel routing privacy real-time dashboards riverty routing voice automation
- Replies: 2
- Forum: Windows News