flow of work

Microsoft’s Copilot is often framed as “another AI assistant,” but its real claim to differentiation — as highlighted in a recent industry column — is that it’s not designed to sit beside your work; it’s designed to live inside it, pulling context from calendars, mail, files and meetings so...

Zendesk’s latest move to embed its AI-first Resolution Platform into Microsoft’s Copilot and Agent 365 ecosystem promises to change how IT, HR and Finance teams deliver employee service — bringing ticketing, knowledge and action workflows directly into the apps employees use every day while...