frontline workforce

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    Albert Heijn’s Groundbreaking AI Initiative: Boosting Employee Efficiency with Azure OpenAI

    Albert Heijn, the Netherlands’ largest supermarket chain, is rewriting the rules for employee engagement and operational efficiency through a forward-thinking partnership with Microsoft and EPAM. The core of this transformation lies in the deployment of Azure OpenAI-enabled virtual assistants...
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    Starbucks' Green Dot Assist: Revolutionizing Barista Support with AI Innovation

    In the rapidly evolving world of quick-service retail, few names have become as synonymous with global consistency and digital innovation as Starbucks. The multinational coffee giant has now taken a bold step further into the frontier of artificial intelligence by introducing Green Dot Assist, a...
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    Microsoft Teams Rules-Based App Control: Enhance Security and Efficiency

    A significant new layer of control is poised to make its debut in the Microsoft Teams Admin Center: rules-based app control for Teams, an update that shifts how organizations manage third-party applications within the Microsoft 365 ecosystem. This feature, set to start rolling out in mid-July...
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    Transforming Frontline Engagement with Modern Endpoint Management and Microsoft Intune

    Across industries where frontline engagement shapes end-user experience, the convergence of secure, agile technology and workflow-optimized device management is fundamentally transforming the way organizations deliver service. Nowhere is this more apparent than in healthcare and retail, where...
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