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generative ai voice

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The tag generative ai voice on WindowsForum.com covers Microsoft's Customer Assist Agent for Dynamics 365 Contact Center, a generative AI voice system managed in Copilot Studio. This technology replaces traditional IVR menus with an AI-driven reasoning layer that handles customer calls end to end while preserving IVR controls. The discussion focuses on enterprise contact center transformation, where automation and human support are integrated rather than separated. Key themes include Microsoft's approach to governed AI voice interactions, Copilot Studio management, and the evolution of IVR into a more intelligent front door for customer service.
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    Microsoft Customer Assist Agent: Gen AI Voice Replacing IVR with Copilot Studio Control

    Microsoft on June 5, 2026, described Customer Assist Agent for Dynamics 365 Contact Center as a generative AI voice system managed in Copilot Studio that can handle customer calls end to end while preserving traditional IVR controls. The pitch is not simply that phone trees are old and AI is...
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    • copilot studio customer assist agent dynamics 365 contact center generative ai voice
    • Replies: 0
    • Forum: Windows News
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