Anthropic’s decision to triple its international workforce and quintuple its applied-AI team before the end of 2025 marks one of the clearest signals yet that the generative-AI market has gone global—and that the company behind Claude is positioning itself to be a dominant international player...
Microsoft has unveiled "Copilot Mode" in its Edge browser, marking a significant advancement in AI-assisted web navigation. This feature integrates chat, search, and web navigation into a unified interface, allowing users to perform tasks such as organizing topic-based web searches and comparing...
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Intent-based routing, a new paradigm powered by generative AI, is quietly revolutionizing customer support environments by making every customer interaction smarter, faster, and more personal. As contact centers across industries grapple with rising expectations and complexity, this...
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