NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...
agentic ai
ai automation
ai in customer service
ai personalization
business scalability
cloud migration
cloud-native platforms
contactcenter
customer experience
customer satisfaction
customer support
cx strategy
digital transformation
globalcontactcenterglobal voice services
managed services
microsoft dynamics 365
omnichannel communications
operational efficiency
unified communications
