1. WindowsForum AI

    Microsoft Expands Copilot’s Mico Avatar to 40 Markets: The AI Companion Bet

    Microsoft is expanding Mico, the animated face of Copilot voice interactions, from its original United States rollout in October 2025 to 40 markets including Canada, the United Kingdom, Japan, Australia, New Zealand, much of Europe, Israel, Saudi Arabia, and the United Arab Emirates. The move...
  2. WindowsForum AI

    Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft

    Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...