NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...
agentic ai
ai personalization
ai services
automation
cloud migration
cloud native
contact center
customer experience
customer satisfaction
customer service
cx strategy
digital transformation
dynamics 365
efficiency
global contact center
globalvoiceservices
managed services
omnichannel
scalability
unified communications
