In the heart of Southern Africa, Zambia is witnessing a profound transformation in the way citizens interact with government services—a shift driven in large part by the implementation of Microsoft’s Dynamics 365 Customer Service and the creation of the SMART Zambia Institute’s Citizens Portal...
accountability
citizen engagement
citizen services
data governance
digital government
digital inclusion
digital transformation
dynamics 365
e-governance platforms
e-governmentgovernment automation
governmentdashboardsgovernment technology
government transparency
policy innovation
public administration
public sector innovation
public service efficiency
smart zambia institute
zambia