guest experience

The elevation of Backiaraj S to Senior Information Systems Manager at Hyatt Regency Chennai signifies a robust commitment by the hospitality giant to fortify its digital innovation and operational efficiency. In the ever-evolving world of hotel IT management, the role of a seasoned...

In the ever-evolving world of hospitality, technology is more than a pillar—it is the very backbone that supports the seamless guest experiences and operational agility that the world’s top hotels promise. This critical intersection of tech and service quality is nowhere more evident than in the...

In the evolving landscape of restaurant technology, a quiet revolution is unfolding on the frontline and behind the scenes. Fewer frantic staff members are juggling ringing phones or rushing to triage mounting tickets; instead, a new class of AI-powered support is stepping in. Invisible to...

Meyer Jabara Hotels, a hospitality company with over four decades of industry experience, recently signaled a major strategic shift by appointing Chris Clap as its first-ever Chief Technology Officer (CTO). This move reflects not only an internal transformation but also a wider trend within the...

Caesars Entertainment Corporation, a leader in the hospitality industry and one of the world’s most diversified casino-entertainment providers, is always looking for new ways to enhance the guest experience. Today’s customers have high expectations when it comes to personalized services and...