hallucination risk

Microsoft Copilot, Google Gemini, and other mainstream AI assistants can produce false “analysis” when left on default model settings, as shown in a May 2026 experiment in which identical datasets were labeled by country and then described as culturally different. The lesson is not that one...

eGain’s latest Copilot-facing move is less about a flashy product debut and more about a familiar enterprise lesson: AI is only as useful as the knowledge it can trust. The company is positioning its AI-powered knowledge management approach as a way to help Global 2000 organizations get more...

The rise of conversational AI has quietly rewired a basic human need — companionship — and with that shift comes a new class of real-world harms, legal challenges and urgent design questions as chatbots move from tools to emotional anchors in people’s lives. Background: from ChatGPT to...

Over the course of a single news cycle in late December 2025, a decades‑long dispute between a private citizen and a global energy company was reframed not by a press release or a new court filing, but by public experiments with generative AI — and the result is a practical, governance‑first...

Barristers in England and Wales have been issued refreshed guidance on the use of ChatGPT and other large language model (LLM) tools after a series of High Court rulings exposed lawyers putting non‑existent authorities before the court, and regulators and judges signalled that professional...

Buchalter escaped formal court sanctions after a federal judge in Oregon concluded the firm’s remedial steps were sufficient when one of its associates filed a brief that included two AI‑generated — or “hallucinated” — case citations, one of which the judge called “totally fake” and the other...

Ralph Lauren has quietly moved from runway innovation to conversational commerce with the launch of Ask Ralph, a branded, in-app AI stylist built on Microsoft’s Azure OpenAI platform and rolling out to U.S. Ralph Lauren app users as a shoppable, visual-first shopping assistant. Background Ralph...

Microsoft’s quiet experiment with a new search experience for Bing — an “AI Search” or Copilot Search mode that replaces traditional blue links with a summary-first interface — is more than a cosmetic tweak; it’s a strategic bet that could reshape search behavior, publisher economics, and the...