In the ever-evolving world of technology, partnerships between global tech giants are the lynchpins driving innovation. One such alliance has just leveled up the game. HCLTech and Microsoft have announced an expanded partnership aimed at reshaping the customer service experience in contact...
ai chatbots
ai ethics
ai in business
ai pitfalls
ai strategies
ai tools
ai transformation
artificial intelligence
business roi
ccaas
cloud computing
cloud solutions
customer engagement
customer experience
customer service
data analytics
digital transformation
dynamics 365
future of customer service
generative ai
hcltech
microsoft
microsoft azure
personalization
predictive analytics
retail innovation
Artificial intelligence isn’t just a futuristic trope anymore; it’s defining how we interact with technology today—and HCLTech and Microsoft have taken a bold leap forward, partnering to revolutionize how customer service operates. The new strategic handshake between these tech giants focuses on...