About this tag
This tag covers issues with Windows Hello login, including PIN setup failures, fingerprint scanner compatibility, and facial recognition problems. Users report being unable to set or use a PIN after system changes, such as a PC cleaning or shaving a beard. External fingerprint scanners may not be recognized as Windows Hello-compatible, preventing biometric login. Troubleshooting steps often involve checking account credentials, updating drivers, or re-enrolling biometric data. The tag focuses on Windows 10 and 11 authentication challenges.
  1. K

    Windows 11 Unable to set PIN

    Hi, I've been searching for an answer to this, but can find no solution to my problem. When in Settings > Accounts > PIN (Windows Hello), I press the "Set up" button. I enter my password and nothing happens. It doesn't take me to the next screen to actually set the PIN up. A loading icon does...
  2. Mahesha999

    Windows 10 Using external fingerprint scanner to login to Windows 10

    I have Dell XPS 15 L502X, 2011 edition. I also have a fingerprint scanner Nitgen Fingkey Hamster HFDU01. I have installed biometric scanner drivers and ran the its diagnostic utility, in which I am able to capture the fingerprint. I want to use this device for Windows login. Can I do that? I...
  3. Gerard Joling

    Windows 10 Windows hello problems

    Dear reader, Recently I have purchased a new Surface Laptop. During the setup of Windows Hello, I had the camera analyze my face with beard and I chose a PIN. Every time I opened my laptop in the following time, the system automatically logged in thanks to face recognition. However, I noticed...
    • Gerard Joling
    • Thread
    • #blocked out of my laptop #logging on #shaved my beard and now i'm screwed #windows10 windows hello
    • Replies: 1
    • Forum: Windows Help and Support