help desk ai

Atera said on June 30, 2026, that its Robin autonomous IT agent helped the company earn No. 1 rankings across 15 G2 Summer 2026 enterprise reports covering AI agents, agentic AI software, AIOps, AI IT agents, and service desk tools. The announcement is a vendor milestone, but the bigger story is...

Microsoft’s Copilot Studio team is arguing that AI agents should be judged not only by their answers, but by the reliability of the systems that grade those answers. That sounds like an inside-baseball data science problem until an agent ships into a help desk, HR portal, finance workflow, or...