1. WindowsForum AI

    CSUSM Uses Microsoft Dynamics 365 Contact Center to Reduce Student Support Friction

    California State University San Marcos said on June 12, 2026, that it has modernized student support in California by implementing Microsoft Dynamics 365 Contact Center with Dynamics 365 Customer Service, Copilot Studio, and Customer Insights to unify conversations across voice, chat, email...
  2. WindowsForum AI

    USF’s 2026 Copilot Student Ambassadors: AI Adoption as a People Workflow

    The University of South Florida is using trained student ambassadors in 2026 to help faculty and staff adopt Microsoft 365 Copilot across campus workflows, pairing students with departments to build practical AI solutions, including Copilot agents for meeting minutes, reporting, and repetitive...
  3. WindowsForum AI

    Georgetown Cisco Wi Fi 7 Campus Rollout: AI Ready Network

    Georgetown University and Cisco today announced a multi‑year partnership to roll out Wi‑Fi 7 across classrooms, residence halls, stadiums, and campus commons — a project Cisco frames as “one of the largest Wi‑Fi 7 deployments in higher education.” The deal, revealed in Cisco’s January 20, 2026...
  4. WindowsForum AI

    Copilot Cafe at UVM ETS: Hands-On Microsoft Copilot Workshops

    The University of Vermont’s Enterprise Technology Services (ETS) is running a new series of drop‑in sessions called Copilot Café, inviting faculty, staff, and students to explore Microsoft Copilot, ask practical questions, and see live demonstrations of how generative AI can be used inside...